Monthly Plan Terms
These terms cover the “Your team” monthly plan from Render Friends and Umberform. It is one subscription, so the same terms apply on render-friends.com and umberform.com.
Last updated: November 11, 2026
The short version
- You pay each month in advance. There is no long-term contract: you can cancel at any time before the next payment.
- Hours you don’t use move to the next month, once. After that they expire. We don’t refund unused hours.
- We refund agreed work that we did not deliver.
- You own the models, the renders, the code and every file we make for you.
If this summary and the full terms below differ, the full terms apply.
1. Who we are
The plan is sold by PE Kniaziev Oleh, a private entrepreneur registered in Ukraine, trading as Render Friends and Umberform.
- Taxpayer registration number: 3312515956
- Registered address: Vasyla Symonenka Street 2, Apt. 71, 76006 Ivano-Frankivsk, Ukraine
- Office: Vasyla Stusa Street 28, Buil. 3, 76006 Ivano-Frankivsk, Ukraine
- Email: team@render-friends.com, hello@umberform.com
- Phone: +380 95 111 0852
“We” means the seller. “You” means the business that takes the plan. The plan is for businesses, not for private consumers.
2. How the plan starts
Before you start, we confirm your plan, your price and your start date by email. We call this your confirmation.
The plan starts on your start date, once your first payment has arrived. By paying, you accept these terms. If you and we have signed a separate agreement, that agreement comes first.
Each invoice names the version of these terms that applies to it, and by paying it you accept that version. The plan is for businesses only: in your confirmation you give your company name and, where you have one, your VAT number, and you confirm that you buy the plan for your business.
3. Plans and hours
| Plan | Hours a month | Monthly price | First month | Tasks at a time |
|---|---|---|---|---|
| Start | 25 | $500 | $375 | 1 |
| Grow | 50 | $1,000 | $750 | 2 |
| Scale | 100 | $2,000 | $1,500 | 2, yours go first |
Plan hours are team hours: the work of the whole team on a task. One pool of hours covers 3D images from Render Friends and website work and automations from Umberform.
The plan does not include a whole new website, a product configurator or animation. We quote these as separate projects, with a discount for plan members.
The plan also does not include what other companies charge you, such as hosting, domains, software licenses or stock materials. We tell you about any such cost before we use it.
4. How the work runs
Estimates. Every task gets an estimate in hours before we start. We start only after your yes.
Tasks that run long. The first 15% over the estimate is on us. If a task would run past that, we stop and check with you before going on.
Hours that come off your plan. We take off the hours a task actually took, and never more than the estimate you approved unless you approved more.
Revisions. Revisions are counted in your plan’s hours, like any other work, and each one shows in the monthly report. The revision rounds quoted for one-off projects don’t apply to the plan. Fixing a mistake of ours does not come off your hours.
Tasks bigger than your plan. We split the task across months, or you add hours for that month.
A month with no tasks. We pick the next item from your improvement plan and wait for your yes before starting. If you would rather wait, section 6 applies.
Website care. For each website we agree whether a small monthly routine comes off your hours.
Monthly report. Each month you get a short report: what we did, the hours left and what we suggest next.
Contact. We work by email, in English, and reply within 12 hours on working days. Plan members get a phone number for emergencies. You get one contact person for day-to-day work. If your contact is away, we make sure your work continues.
What we need from you. Files, answers and approvals on time. You confirm that you have the right to give us the materials you send, such as CAD files, drawings, photos and logins.
5. Payment
You pay each month in advance, by bank transfer against our invoice. Your plan runs in months from your start date: a plan that starts on February 12 renews on March 12, and so on. That day is your payment date. We send the invoice 7 days before it, and the payment must arrive by that date.
Prices are in US dollars. You can pay in US dollars or in euros. For euros, we convert at the European Central Bank rate on the invoice date, and the amount on the invoice does not change after that. We can agree a fixed euro price with regular clients. It then appears in your confirmation.
The first-month price applies once per client.
Prices exclude VAT, GST and similar taxes. If you are a business in the EU or the UK, you account for VAT under the reverse charge, and our invoice says so. Your bank’s fees are yours.
If a payment has not arrived by the payment date, we do not start that month’s work until it does. If it has not arrived 7 days after the payment date, the plan ends.
We can change the price of your plan with 30 days’ notice by email. A new price never applies to a month you have already paid for.
6. Unused hours and extra hours
Unused hours. Hours you don’t use in a month move to the next month, once. After that they expire. In each month we use the hours carried over first.
No refund. We don’t refund unused or expired hours. They have no cash value.
Extra hours. In a busy month you can add hours in blocks of 5, at your plan’s rate. Extra hours can move to the next month in the same way, once.
Changing plans. You can move to a bigger or smaller plan from the next payment.
7. Pausing
You can pause the plan once a quarter, and you pay nothing while it is paused.
Tell us by email before the next payment date. A pause skips one monthly payment, so the plan stops for one month. A quarter means January–March, April–June, July–September or October–December.
Hours left when the pause starts wait for you. You can use them in the first month after the pause, and after that they expire.
8. Canceling
There is no long-term contract and no cancellation fee. You can cancel at any time before the next payment, by email. An invoice we have already sent does not stop you.
The month you have paid for runs to its end, and you can use your hours until that day. Hours left after that day expire. We don’t refund the month you have paid for, except as section 9 says.
We hand over everything finished by the time the plan ends.
We can end the plan with 30 days’ notice by email. We can end it sooner if you don’t pay or seriously break these terms.
9. Refunds
We refund agreed work that we did not deliver. This is the only case in which we return money.
Agreed work is a task with an estimate that you approved.
Not delivered means that we told you we cannot do the task, that we missed the date agreed for it, or that the plan ended with the task unfinished for a reason on our side.
The amount is the hours of the undelivered work, multiplied by what you paid for that month divided by your plan’s hours.
We pay refunds within 14 days, to the account you paid from.
We don’t refund:
- unused or expired hours (section 6);
- hours spent on work we delivered, including revisions;
- work held up because we did not get the files, answers or approvals we asked for;
- work you asked us to stop, for the hours already spent on it.
10. Who owns the work
You own the models, the renders, the website code, the automation code and every file we make for you. When we deliver the work and the month it belongs to is paid, we transfer to you all property rights we hold in it, worldwide and for the full term of those rights. The price of the plan includes payment for these rights. You get working files, such as 3D scenes, on request.
Your own files stay yours.
Some work uses things we did not make, such as fonts, stock textures, plugins, code libraries and the output of AI tools. These stay under their owners’ licenses and terms, and we tell you which ones we used.
We show your work publicly only with your written OK.
11. Confidentiality and data
We keep your files and unreleased products confidential, during the plan and after it. We sign an NDA before you share anything unreleased.
The privacy pages of render-friends.com and umberform.com explain how we handle personal data. If a task means we handle the personal data of your customers, we use it only on your instructions, and we sign a data processing agreement with you before we start.
12. Liability
Please check the work before you publish or print it. Our total liability for all claims under the plan is limited to what you paid us in the 3 months before the event that caused the claim. We are not liable for lost profits or other indirect losses. These limits do not apply to damage we cause intentionally or through gross negligence, or to any liability that the law does not allow us to limit.
13. Events outside our control
Neither side is responsible for a delay caused by an event outside its reasonable control that it could not avoid, such as a power or network outage, an air-raid alert, damage to our premises or equipment, mobilisation of a team member, or an official order. The affected side tells the other as soon as it can and does its best to keep working. If such an event stops agreed work for more than 30 days, either side may end the plan by email, and section 9 applies to agreed work we did not deliver.
14. Changes to these terms
We may change these terms. We email you 30 days before a change, and it applies from your first payment after that. If you don’t agree, you can cancel before that payment.
15. Law and disputes
These terms are governed by the law of Ukraine. If something goes wrong, write to us first: we try to settle every dispute directly. If we cannot settle it within 30 days, the dispute goes to the courts of Ukraine at our registered address.
